Mecha Store Refund Policy

Refund Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help!

We offer free returns or exchanges within 7 days of receiving your order for unopened products.

If products have been opened, we will charge a 15% restocking fee.

We do not refund any shipping, taxes, or duties paid.

You can return your product for store credit, a different product, or a refund to the original payment method if purchased online.

We will try on best effort to provide 1-1 exchange for defective products, and products received Dead-On-Arrival (DOA). In the event that we are unable to do so, we will attempt repairs and also offer a full refund.

Returned items must have any stickers, labels, or tags originally affixed and be returned in original packaging.
Returned items must have no visible signs of wear or use.

To initiate a return or exchange, please send us an email at contact@mecha.store.

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